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Cancellation Policy
Should it occur to you that for whatever reason you must cancel you
booking, please do so as soon as possible.
How to cancel :
Cancellations must be made in writing, quoting the booking reference
number, either by Fax or e-mail
DO NOT CONTACT THE HOTEL WITH CANCELLATIONS. Any information given by
the hotel in reservation matters does not affect any reservation made
through our service online.
We will not be bound by any agreement made by you personally with any
hotel staff or management. In any case, always request a fax
confirmation about anything discussed if you contact the hotel.
Please note that your cancellation has been acknowledged and accepted
only when you receive a writen cancellation confirmation. Proof of
sending is not regarded as proof of delivery.
Subject to the above policy we, as agents for hotels, wholesalers, tour
operators and other suppliers, reserve the right to levy a whole period
or pro-rated room charge for cancellations where the hotel has
stipulated this under their own cancellation and no show policy.
No-show and early check out
No-show (failure to check in without prior message or cancellation sent
to us) or early departure without prior notice to us is charged 100% of
room revenue.
Before 60 days prior to check-in
We will refund the reservation amount minus a handling charge of at
least five percent with a minimum charge of 500 THB (12 US$).
Cancellations received between 60 and 21(twenty one) days before arrival
As a rule, one night's room charge for all rooms is levied and we will
refund the remainder. The charge may be higher or lower as the case may
be.
Cancellations received less than 21(twenty one) days before arrival
As a rule, three night's room charge for all rooms is levied. This
amount might be higher or lower, depending on the destination and the
hotel's policy.
Please not that these are the rule and we will always try to negotiate
the best solution for you with wholesale suppliers and hotels. The
policy is strictly applied for the peak days around Christmas and New
Year.
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